Power Outages

Responding to a Power Outage

  • Turn off all tools, appliances, and electronic equipment.   
  • Keep your fridge and freezer closed as much as possible. A freezer can hold food for 24 to 36 hours if undisturbed.   
  • Never leave lit candles unattended and be sure to use proper candle holders. 

When Power is Restored 

  • Check food supplies in the fridge and freezer and dispose of anything that has spoiled.   
  • Restock any supplies in your emergency kit that you used during the outage.   

Elevator Entrapment

If a power failure affects the elevators: 

  • Press the phone symbol (PH) emergency button on the elevator panel to connect with Campus Safety or call them at 416-978-2222.
  • Do not force open the elevator door. 
  • Do not exit from the elevator if it is not at the floor level. 
  • If you or an individual has accessibility concerns impacted by an elevator outage, contact Campus Safety at 416-978-2222.  
    • This includes if the outage has resulted in you or another member of the community being stranded in a building. 
    • Campus Safety will dispatch emergency personnel to assist. 


  • Power outages usually occur for short periods of time but have the potential to go on for several days and weeks. 
  • For status updates about outages in Toronto, visit the Toronto Hydro website. For status updates about outages in Mississauga, visit the Alectra Utilities website
  • Students living in residence may want to consider that food services operations on campus may be impacted by extended power outages.
  • Assemble an emergency kit with non-perishable food, drinking water, and other supplies. 
  • Save important phone numbers in case wireless networks are down, and internet access is unavailable.     
  • Use surge-protecting power bars to prevent damage to electronic appliances.   

Important Contacts

Emergency: 911

Campus Safety (Emergency)
St. George/UTSC: 416-978-2222
UTM: 905-569-4333

Campus Safety (Non-Emergency)
St. George: 416-978-2323
UTSC: 416-287-7398
UTM: 905-828-5200

Other Incident Response Guides

Active Attacker
Medical Emergencies
Suspicious Packages
Cyber Incidents
Gas Leak
Civil Disturbances
Extreme Weather